Thanks to Ido Raday for this amazing troubleshooting guide!

Introduction

This is an interactive guide for debugging the auto triage process.

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• Enter the directory with the correct device-id 

• Enter the directory - artifacts

• Enter the directory with the correct job-id

• Enter the directory -  job_events

• Normally the last event is a summary of the whole playbook failure and not very helpful. Try to review previous events and find an event with runner_on_failed.Look at the ‘stdout’ file in this directory. This should give the full output of the Ansible run. E.g.,
  

  Code Block
  /usr/share/indeni-services/logs/ansible/<device_id>/artifacts/<job_id>/stdout

• Inside there is usually the exception of the failure.

• If the logs are failure message in the log is not clear  - goto “Open ticket for Server team”

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